Use the side menu to manage tickets, monitor all chats, moderate users, and control orders.
Select a ticket
Every buyer ↔ seller and assistant conversation on the platform. You can send messages as Admin.
Sends a staff message into the pinned Admin channel of the selected audience. Recipients can read but not reply.
Select a conversation
Select a user
Every listing on the platform. Open one to reject it with remarks — the seller is emailed and notified.
Select a listing
Offers reported by users. Review the reason and take action directly.
Staff never take a final action — each action they take becomes a case here for your approval. Approving executes it; rejecting discards it.
Staff can send you a case number (even off-site). Enter it to jump straight to the case.
Freelancer/seller role applications. Approving a role grants that user permission to create services and appear in that directory.
Select the responsible category, enter the Buyer & Seller IDs and the disputed order, then describe the issue. The system validates every field and routes the case to that category's manager.
Decisions proposed by Category Managers. Nothing takes effect until you approve it.
Administrative activity by staff — chat views, escalations, evidence requests, decisions.
Chat-security violations (contact / payment / off-platform attempts). Applies to every role, admins included. Sensitive values are masked. Three confirmed violations auto-suspend the account.
| When | User | Role | Category | Masked | Flag # | Status | Action |
|---|---|---|---|---|---|---|---|
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Enter the unique 6-digit user code to open their full profile.
Flat seller commission per top-level category. Applied on the sale price and stored on each order.
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A fixed fee plus a percentage per method. Currency conversion is charged separately.
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