Your money never touches the seller until you confirm delivery. If anything goes wrong, our team intervenes within 24 hours.
Every seller passes ID + liveness checks before listing. High-value categories require additional review and source-of-asset proof.
The buyer pays via card, crypto, bank, Apple/Google Pay, or local wallets. Funds enter the FlipIt vault — held but not released to the seller.
For codes & subscriptions, delivery is automatic. For accounts and inventories, it's done via a secure handoff with chat-based proof.
You have a category-dependent window (24h–14d) to test the asset. Confirm if happy, or open a dispute if not.
Once confirmed, the order amount lands in the seller's wallet under Floating Balance. After the category-specific Insurance Period ends, it moves to Available Balance and becomes withdrawable.
Real humans investigate every dispute. We side with whoever has proof — not whoever shouts loudest.
One click on the order page opens a dispute. The escrow remains frozen.
Screenshots, recordings, chat history, and the FlipIt audit log are auto-attached.
A trained dispute agent reviews within 24h. They reach out for missing info if needed.
If you're owed a refund, it's issued within 30 minutes — straight back to the original payment method.