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Home / Terms of Service

Terms of Service

Last updated: May 2026

These Terms and Conditions ("Terms") govern your access to and use of FlipItDigital ("FlipItDigital", "we", "us"), the digital asset marketplace operated at flipitdigital.com. By creating an account or using FlipItDigital, you agree to these Terms in full.

Buyer Terms

1.1 Payment Protection

All payments made on FlipItDigital are held in escrow and are not released to the seller until the buyer confirms successful receipt of the product or service. This ensures that your funds are protected throughout the transaction.

1.2 Failed or Undelivered Orders

In the event that a seller is unable to deliver the purchased product or service due to any issue — including but not limited to account unavailability, service failure, or product-related problems — the paid amount will be credited to the buyer's Profile Balance, visible under the Profile section of their account.

1.3 Balance Withdrawal

Credited amounts in your Profile Balance are fully withdrawable. However, please note the following deductions will apply:

  • Any transaction fees charged by the respective payment method or platform provider.
  • 50% of FlipItDigital's standard commission fee applicable to the original transaction.

No commission deduction will be applied if the buyer chooses to use their Profile Balance to purchase another product or service directly on FlipItDigital. FlipItDigital shall not be liable to cover, absorb, or reimburse any deducted amounts from its own funds.

1.4 Order Confirmation

Buyers are expected to confirm receipt of a product or service promptly after delivery. If a buyer fails to raise a complaint and does not confirm the order within 48 hours of delivery, FlipItDigital reserves the right to auto-confirm the order on the buyer's behalf, after which the funds will be released to the seller.

1.5 Recording Your Transaction

Buyers are strongly advised to record the full transaction process, beginning from the point of payment through to receiving the credentials and successfully logging into the account. In the event of a dispute, video or screen-recorded evidence of this process will significantly support the buyer's case.

For manual deliveries, buyers should confirm with the seller the expected time of credential delivery and begin recording from the moment the credentials are received through to the login attempt. Failure to provide such evidence may affect the outcome of a dispute resolution.

1.6 Disputes — Buyer Obligations

In the event of a dispute, buyers are obligated to submit all relevant evidence to the FlipItDigital Dispute Resolution Team via the Contact Support section in their Profile. If the buyer provides clear proof that the credentials supplied by the seller were incorrect or non-functional, the dispute will be decided in the buyer's favor. FlipItDigital's Dispute Resolution Team may take a minimum of 7 to 8 business days to investigate and resolve any raised dispute.

1.7 Platform Violations & Sanctions

All users, including buyers, are subject to FlipItDigital's platform rules. Violations and their corresponding sanctions are outlined in Section 3 of these Terms and Conditions.

Seller Terms

2.1 Payment Release

Sellers will not receive payment for any order until the buyer explicitly confirms successful receipt of the product or service, or until the order is auto-confirmed by FlipItDigital as outlined in Section 1.4. Once confirmed, the payment will enter an Insurance Period before becoming available for withdrawal.

2.2 Insurance Period & Floating Balance

Upon order confirmation, the payment will be reflected in the seller's FlipItDigital Wallet. However, during the Insurance Period, these funds will appear under the "Floating Amount / Balance" section of the wallet and will not be withdrawable. The Insurance Period varies by product category and will be clearly displayed at the time of listing and purchase. Once the Insurance Period has ended, the funds will be moved from Floating Balance to the seller's available wallet balance and a notification will be sent to the seller confirming that the payment has been credited and is ready for withdrawal.

2.3 Withdrawal

Once funds are credited to the seller's available wallet balance, sellers may request a withdrawal directly from the Wallet section of their profile. Withdrawal requests are subject to applicable transaction fees charged by the selected payment method or platform provider.

2.4 Auto-Confirmation Policy

If a buyer does not confirm an order and raises no complaint or dispute within 48 hours of delivery, FlipItDigital will automatically confirm the order and release the payment to the seller's wallet under the Floating Balance, where it will remain until the Insurance Period concludes. Sellers are encouraged to retain proof of delivery to support this process if needed.

2.5 Failed Delivery

In cases where a seller is unable to fulfill an order — due to account issues, service unavailability, or any other reason — the transaction will be flagged and the buyer's payment will be returned to their Profile Balance as outlined in Buyer Terms (Section 1.2). The seller will not receive any payment for unfulfilled orders.

2.6 Disputes — Seller Obligations

In the event of a dispute raised during the Insurance Period, the Floating Balance associated with that order will remain frozen until the dispute is resolved. Sellers are obligated to provide all necessary evidence to the FlipItDigital Dispute Resolution Team via the Contact Support section in their Profile, including proof of delivery, credential validity, and any relevant communication with the buyer. FlipItDigital's Dispute Resolution Team may take a minimum of 7 to 8 business days to investigate and resolve any raised dispute. Sellers are advised to retain records of all transactions and deliveries as a standard practice.

2.7 Seller Identity Verification

All sellers are required to complete a full identity verification process before listing any product or service on FlipItDigital. This process includes submission of a valid government-issued identity card from the seller's country of residence, as well as a selfie video verification. Sellers who fail to complete verification will not be permitted to list products or receive payouts.

2.8 Platform Violations & Sanctions

All users, including sellers, are subject to FlipItDigital's platform rules. Violations and their corresponding sanctions are outlined in Section 3 of these Terms and Conditions.

Platform Violations & Sanctions

Definition — Suspension of Payouts

Where these Terms refer to "suspension of payouts," this means both the seller's Floating Amount / Balance and Available Balance will be fully frozen. No withdrawals or transfers will be permitted until the suspension is lifted by FlipItDigital at its sole discretion.

Definition — Payout Hold & Re-Verification

Where an account is permanently suspended and an active dispute exists at the time of suspension, the user's funds will be placed on hold. The user will be required to complete the identity re-verification process within the applicable timeframe to claim their remaining balance. FlipItDigital reserves the right to extend this timeframe at its sole discretion in cases involving serious misconduct, fraud detection, or ongoing legal or financial investigations.

3.1 Sharing or Using Off-Platform Contact Information

The following actions constitute a violation:

  • Transferring contact information of any kind — including but not limited to Telegram, Discord, Facebook, or phone numbers — to another user through any means.
  • Using contact information received from another user on the platform.
  • Engaging in in-game communication with another user after an order has been completed.

Sanctions:

  • First / unintentional violation: Temporary suspension of the account.
  • Repeated violations: Permanent suspension of the account and suspension of payouts.

3.2 Abuse of the Feedback System

The following actions constitute a violation:

  • Submitting fake or fraudulent reviews.
  • Blackmailing another user using reviews or the threat of reviews.
  • Altering or retracting a past order's review without legitimate cause.

Sanctions:

  • First violation: Deletion of the fake or fraudulent review(s).
  • Repeated violations: Suspension of the account without suspension of payouts.

Note: All reviews, including deleted ones, are permanently stored in FlipItDigital's internal data systems and may be used as evidence in dispute resolution or investigations.

3.3 Inappropriate Profile Picture

The following actions constitute a violation:

  • Displaying links or names of any external websites or internet resources on a profile picture.
  • Displaying illegal, pornographic, or political content on a profile picture, including but not limited to flags and historical figures.

Sanctions:

  • First / unintentional violation: Temporary suspension of the account.
  • Repeated violations: Permanent suspension of the account and suspension of payouts.

3.4 Inappropriate Username / Nickname

The following actions constitute a violation:

  • Including links or names of any external websites or internet resources in a username or nickname.
  • Including illegal or political references of any kind in a username or nickname.

Sanctions:

  • First / unintentional violation: Temporary suspension of the account.
  • Repeated violations: Permanent suspension of the account and suspension of payouts.

3.5 General Chat Violations

The following actions constitute a violation in the general chat:

  • Posting messages about sales or linking to offers.
  • Discussing, advertising, or promoting external trading platforms or internet resources.
  • Posting bulk purchase requests in an inappropriate section.
  • Criticizing other sellers or their listings.
  • Spamming or flooding the chat.
  • Posting insults or engaging in political discussions.
  • Any messages that violate applicable laws or regulations.

Sanctions:

  • First / unintentional violation: Temporary suspension of general chat access.
  • Repeated violations: Suspension of the account without suspension of payouts.

3.6 Advertising, Spamming & Mass Messaging

The following actions constitute a violation:

  • Sending unsolicited advertising or promotional messages to other users.
  • Spamming or sending mass messages to users through any channel on the platform.

Sanctions: Temporary or permanent suspension of the account without suspension of payouts, at FlipItDigital's discretion based on the severity of the violation.

3.7 Financial Fraud & Unauthorized Money Transfers

The following actions constitute a violation:

  • Exchanging or transferring money between payment systems or bank accounts outside of legitimate orders on the platform.
  • Carding or any other form of financial fraud.

Sanctions:

  • First violation: Formal warning issued.
  • Repeated violations: Suspension of the account without suspension of payouts.

Prohibited Product Categories

The following product categories are strictly prohibited on FlipItDigital. Listing, selling, or attempting to sell any of the below will result in immediate action as specified. FlipItDigital administration reserves the right to inspect any product listed on the platform at any time.

4.1 Products Obtained by Illegal Means

Selling any product obtained through illegal methods including but not limited to hacking, brute-force attacks, or carding is strictly prohibited.

Sanctions: Permanent suspension of the account. If an active dispute exists at the time of suspension, the user must complete the identity re-verification process within 60 days to claim any remaining balance. FlipItDigital reserves the right to extend this period in cases of serious misconduct or ongoing fraud investigation.

4.2 Training or Information on Illegal Activities

Providing training, guides, tutorials, or any form of information relating to illegal activities including but not limited to duping, carding, or exploitation methods is strictly prohibited.

Sanctions: Permanent suspension of the account. If an active dispute exists at the time of suspension, the user must complete the identity re-verification process within 60 days to claim any remaining balance. FlipItDigital reserves the right to extend this period in cases of serious misconduct or ongoing fraud investigation.

4.3 Unlicensed or Malicious Software

Selling, distributing, or facilitating access to unlicensed software, malware, viruses, keyloggers, or any other malicious programs is strictly prohibited.

Sanctions: Permanent suspension of the account. If an active dispute exists at the time of suspension, the user must complete the identity re-verification process within 30 days to claim any remaining balance.

4.4 Adult & Pornographic Content

Selling, distributing, or providing access to adult-oriented products or services including pornography or sexually explicit materials of any kind is strictly prohibited.

Sanctions: Permanent suspension of the account. If an active dispute exists at the time of suspension, the user must complete the identity re-verification process within 30 days to claim any remaining balance.

4.5 Spam & Mass Mailing Services

Selling products, services, tools, or access related to spam campaigns or mass mailing operations is strictly prohibited.

Sanctions: Permanent suspension of the account. If an active dispute exists at the time of suspension, the user must complete the identity re-verification process within 30 days to claim any remaining balance.

4.6 Gambling & Casino Services

Selling products or services related to gambling, casinos, betting platforms, or any associated tools is strictly prohibited.

Sanctions: Permanent suspension of the account. If an active dispute exists at the time of suspension, the user must complete the identity re-verification process within 30 days to claim any remaining balance.

4.7 Lotteries, Sweepstakes & Random Products

Holding lotteries or sweepstakes, or selling products or services described as "random" or mystery-based is strictly prohibited.

Sanctions:

  • First violation: Formal warning issued.
  • Repeated violations: Permanent suspension of the account and suspension of payouts.

Data Usage & Legal Action Policy

5.1 Data Collection

By registering and using FlipItDigital, all users consent to the collection and storage of data provided during registration, identity verification, and platform activity. This includes but is not limited to full name, government-issued identity documents, selfie video verification, email address, transaction history, communications conducted on the platform, and any other information submitted voluntarily or generated through use of the platform.

5.2 Permitted Sale of Personal Data

FlipItDigital permits the sale of accounts and digital assets that may inherently contain personal profile information, provided that such listings involve assets owned by the seller themselves. The sale or distribution of third-party personal data — including but not limited to private individual records, databases, login credentials obtained without consent, or any data belonging to individuals who have not authorized its sale — is strictly prohibited and will be treated as a serious violation under Section 4.

5.3 Use of Data Against Fraudulent Users

FlipItDigital reserves the right to use any and all data held on a user — including identity verification documents, transaction records, communication logs, and platform activity — as evidence in the event that the user is found to have engaged in fraud, scamming, or any other illegal or deceptive activity on the platform. By agreeing to these Terms and Conditions, users explicitly acknowledge and consent to this right.

5.4 Legal Action in User's Home Country

In cases of confirmed fraud or scamming, FlipItDigital reserves the right to pursue legal action against the responsible individual in their country of residence. The data collected and held by FlipItDigital, including identity verification documents and transaction evidence, may be submitted to the relevant legal authorities in the user's home country in support of such action. FlipItDigital's decision to pursue legal action is at its sole discretion and will be determined based on the severity and nature of the violation.

Contact

For any questions about these Terms, contact legal@flipitdigital.com.

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