Seller Guidelines

Delivery Penalties

Last updated: August 2026

Why Penalties Exist

FlipIt Digital is committed to providing buyers with a fast, reliable purchasing experience. When sellers choose Manual Delivery, they commit to delivering the purchased asset within the timeframe they specify. Failing to meet this commitment undermines buyer trust and the marketplace's reputation.

Penalties ensure sellers are held accountable and buyers are protected.

Delivery Options

⚡ Instant Delivery

The asset (login credentials, license key, etc.) is delivered immediately and automatically upon purchase. No delivery timeframe applies — the buyer receives access within seconds. No penalties apply to instant delivery listings.

🕐 Manual Delivery

The seller commits to delivering the asset within a specified timeframe (minutes, hours, or days). This timeframe is displayed to the buyer before purchase. Sellers must deliver within this window or face escalating penalties.

Penalty Tiers

Penalties are applied based on how late the delivery is relative to the seller's stated timeframe:

Delay	Severity	Penalty
Up to 30 minutes late	⚠️ Warning	A warning is issued on your seller profile. Visible to admin only.
30 minutes – 2 hours late	🟠 Minor	Your seller rating drops by 0.2 stars. A late delivery badge appears on the order.
2 – 6 hours late	🟠 Moderate	Rating drops by 0.5 stars. Listings temporarily deprioritized in search results for 24 hours.
6 – 24 hours late	🔴 Severe	Rating drops by 1.0 star. Listing ability suspended for 48 hours. Buyer can cancel for a full refund.
24+ hours late	🚫 Critical	Order auto-cancelled with full buyer refund. Rating drops by 1.5 stars. Listing ability suspended for 7 days. Account review initiated.

Repeat Offenses

Penalties compound for repeat offenders:

• 3 late deliveries in 30 days — All active listings paused. Seller must re-verify.
• 5 late deliveries in 30 days — Selling privileges suspended for 14 days.
• 10+ late deliveries lifetime — Permanent selling ban. Remaining balance paid out minus any disputed orders.

Exceptions

Penalties may be waived in the following circumstances:

• Platform outage or technical issues that prevented delivery
• Buyer was unresponsive to delivery (e.g., didn't accept in-game trade)
• Force majeure events documented with evidence

To dispute a penalty, open a support ticket with evidence within 48 hours of the penalty being issued.

How to Avoid Penalties

• ✅ Set realistic timeframes — Don't promise 5 minutes if you can't guarantee it.
• ✅ Use Instant Delivery when possible — no penalties, instant buyer satisfaction.
• ✅ Stay online — Enable notifications so you know when an order comes in.
• ✅ Communicate proactively — If you'll be late, message the buyer and open a ticket.

Viewing Your Penalties

You can view your penalty history in your Seller Dashboard under the Analytics section. Each penalty shows the order number, the delay duration, the severity, and whether it was waived.

For questions about the penalty system, contact Open a support ticket → or open a ticket.